How to report a problem

If something in your club is abusive, misleading or a scam, you can report it. Reports go to your own club’s organizers, who decide what to do.

Your name is shown to your club’s organizers. Reports are not anonymous, and BlackGiant Hub does not referee between members — your own club does.

A message in chat

Press and hold the message, then tap Report this message. You can also tap Block this person there.

Another member

Open their name from the member list, scroll to the bottom, and tap Report this member. Use this for anything that is not one particular message — what somebody put in their profile, or how they behaved at an event.

An announcement

Open the announcement and tap Report this announcement at the bottom. Organizers do not see this on their own notices.

An appeal for funds

Open the appeal and tap Report this appeal. Use it if you think an appeal is a scam, is not what it says, or should not have been published. Never send money to details you were given anywhere other than the appeal itself.

Stopping somebody reaching you

Tap Block this person on their profile or on one of their messages. You stop seeing their messages everywhere, they are not told, and you can undo it in Account › Blocked people. Blocking is separate from reporting — you can do either, or both.

What happens next

Your club’s organizers see the report with your name, the reason, and what it was about. They can remove a message for everybody, mark the report resolved, or dismiss it. You are not told the outcome, so ask an organizer if you need to know.

If somebody is in danger

Do not use a report for anything urgent — it waits in a queue until an organizer opens it. Contact your club’s organizers directly, or the police. You can also write to hello@blackgianthub.com.

Your own data

For a copy of your data, a correction, or deleting your account, see the privacy policy or delete your account.